The cost of running a business has dramatically increased over the years. One of the methods available for businesses to cut costs is to outsource non-core business processes to firms that specialize in carrying out such operations. Many businesses, from large corporations to smaller firms, have opted for outsourcing such operations. This helps to reduce their cost overheads and increase productivity and efficiency.
Businesses outsource processes including human resources management, accounting, financial research, data management, marketing, sales, legal work, logistics, etc. to specialist Business Process Outsourcing (BPO) firms. By outsourcing these activities, businesses can concentrate on its core functions.
Choosing the right BPO provider
With BPO becoming a growing trend with major businesses and corporations, there has been an increase in the companies offering BPO services. Selecting the right BPO service provider from among them can be a daunting task. Below are key factors to look for when choosing a BPO service provider.
- The BPO service provider should have the requisite experience and the expertise to handle the business processes.
- It should have a track record of timely delivery.
- It should have implemented rigorous security protocols to avoid data theft and misuse.
- It should be able to offer flexible options to meet the varying demands of its clients.
- It should be of good financial standing.
What is a voice Process?
The process in which the information, the query is being solved through a conversation on the phone is known as voice process. It is a varied process that includes the involvement of experts for communication.
The in and out bond of Voice Process
When the process is being focused on the in-house activities of the company, product, it is termed as an inbound process. For more clarity, we can say that when the process is being focused to solve the query or to give the information of a specific product that is in house based, it is categorized as in -bound voice process.
Similarly, when the voice process includes the informative introduction of the company or the product, it is termed as an outbound process. The process includes the calling from the company’s end and is focused on giving information about the where abouts of any new launch or a regular call up to upgrade the services, offered by the company.